How to book a tour

Please find below some basic guidelines for booking your dream holidays to Vietnam, Cambodia and Laos with Vacation Indochina travel.   

STEP 1: REVIEW our website.
We suggest you thoroughly review our website to discover what we, at Vacation Indochina, can offer you. Included are the length of our tours, hotels, resort information and boat cruises, together with additional services and regional destinations, giving you lots of ideas with which  to plan your desired holiday.  Make notes for yourself, include the things that you really want to see and do, and things you do not. Based on your specific choices we can then design a Tour in Vietnam, Cambodia and Laos for your consideration, based on your desires and your estimated budget.
      
STEP 2:  COMPLETE OUR INQUIRY FORM obligation free!
After considering all of your options for Vietnam, Cambodia and Laos, please continue to the inquiry form:
If you are interested in a particular service/ tour we offer on this vacationindochina.com website, please click on the “book this tour” button to complete the inquiry form. Besides the basic information required to build a trip, there is also a room for your personal requests. The more detailed your inquiry the better we can serve you.
 
Alternatively, if you would like to plan a tour based on your available days of travel, personal  interests, budget, activities etc., please Click Here for our “Build Your Own Trip" form. This customized tour form features the most important categories, including hotels, types of tours, destinations, activities and budgets, together with space for you to let us know of any other interests or requirements you may have.

Again, the more details you give us, the better Vacation Indochina can craft a perfect trip for you.
 
Otherwise, you can simply click on Contact Us at the top of our website for a brief inquiry.  Vacation Indochina will then contact you, discuss in detail your requirements and offer our insightful travel advice to you to build your dream holiday.
For your convenience, you can also drop us a line with your requirements directly to our email: booking@vacationindochina.com
After we get your email you will receive a prompt reply with our recommendations or requesting further information from you. Please include your phone number in the email together with any alternative contact details you may have, this will enable us to communicate more efficiently with you.
 
IN A HURRY?
Then pick up the phone and call us at:
Sales Office: +8466832148 from 9.00 am until 6.00 pm Hanoi time.  
Hotline: +84903091408 (mobile phone: Mr. Rick)
 
IN PERSON?
If you would like to book your Tour at our central Hanoi office, we recommend you make an appointment with one of our representatives.
Business hours are:  
Mon to Fri: 9.00 am to 6.00 pm.
Sat:  09.30 am to 1.00 pm.
 
STEP 3: REVIEWING, CUSTOMIZING & CONFIRMING THE BOOKING.
For any inquiry we will contact you within 24 working hours (normally less) with an initial quote. Please review our quote and work with us to make any changes to finalize or  customize your Holiday. This process may take a few exchanges of emails or phone calls between us, until you are completely satisfied with the proposed itinerary .  We truly understand that everyone has different tastes and interests, and because of this we work very closely with our clients on every detail no matter how large or small. Be it itinerary, accommodations, sights to visits, activities to be done or your budget, nothing is too much trouble for us to ensure we plan the perfect vacation for you!  We will then ask your permission for Vacation Indochina to  reserve all the ground services for your trip. At this stage, we send you an initial confirmation of service, and a request that you pay Vacation Indochina the deposit for the tour.  
 
STEP 4: DEPOSIT & PAYMENT.
Once you decide to book a tour or service with Vacation Indochina, a deposit is required.
For tour booking: A deposit of $100 per person, or 20%, whichever is greater.
If your trip is less than 45 days from time of booking, payment in full is required.
The full or final payment is required 45 days before departure for your Tour to Vietnam, Laos or Cambodia.
You can pay by money transfer or credit card, with bank transfer charges payable by you.
For Hotel booking, Ticketing or Cruise booking: Full payment is requested at the time of confirmation.
All of our package tours operate on a pre-payment basis. For your security, Vacation Indochina travel accepts payment methods as below:
 
I. Wire Transfer:
For large payments we recommend Bank Transfers as the most secure transactions with the lowest fees.
Kindly note that Vacation Indochina price does not cover any transaction fee applied by your bank.  Sender shall cover all the international bank transmission charges. It may include the correspondent bank's fees as well.    

II. Paypal

Once you agreed with our tour program and conditions we will send you our Paypal account for deposit 

 

STEP 5: RECEIVING YOUR CONFIRMATION:
After we receive your agreement on the final itinerary and price quoted, Vacation Indochina will then reserve your ground services  and send you a final confirmation for your trip.

Booking Amendment
Flexibility is our strongest point. You can amend your booking even after it is confirmed. Just contact your sales person or contact us at booking@vacationindochina.com with your booking number. Our reservations team will be happy  to change your booking wherever possible.  Please note you will be responsible for any additional payments, should there be a price increase caused by your request to change your booking.

Cancellation: Cancellations will be charged as follows:
› More than 60 days before arrival: No cancellation charge
› 14-60 days before arrival: 10% of the total price
› 5-13 days before arrival: 50% of the total price
› Less than 5 days before arrival: 100 % of the price
 No Show: 100% of the price

Travel smart with Vacation Indochina!